Drive customer success with self-serve product support that works
Masimo uses Capillary to train their military and government users on Masimo devices, best practices, CPGs, and clinical indications and uses, with the most up to date user manuals and other applicable documentation for each Masimo product in their government inventory.
Device-agnostic, self-serve support for your customers
Get standardized, high-quality, high-relevancy support and skills development tools to support compliance. Use structured courses with asynchronous attendance to develop users’ skillbase on their schedule. Augment with just-in-time training for updates and role-specific challenges. Offer on-demand learning for task-based success.
Why choose Allogy training?
Push just-in-time training along with product updates. New features? Menu items moved? Tell end-users what they need to know when they need to know it.
Mastery and Skill
Build comprehensive skillsets, coach customers’ staff into becoming power users, and develop a true understanding of your product. Turn role-based and task-based micro-mastery into full product and process mastery.
What they say about us
The support your customers want
Rapid Response Time
Consistently leave industry standards in the dust
Service and Success
Overdeliver all the time—effortlessly
Market, sell, and support success
Why the Product Support Model Doesn’t Work
Product support is time-consuming and expensive to provide, but customers need it. The alternative, self-service options that rely on uncurated knowledge bases, YouTube video libraries, and generic FAQs can be difficult to use and assume too much skill and patience.
For products with long sales cycles, support can begin before a sale. Onboarding new staff and product updates mean support requirements can grow faster than the business. Succeed and you get an ever-growing burden; fail and the churn can kill growth—and businesses.
You need a product support solution that lets you help customers succeed and solve their problems—without breaking the bank. We’ve got one.
Capillary: An Integrated Learning Platform
Capillary combines a robust CMS with a mobile, device-agnostic LMS. Populate it with accurate, compliant content, using course structures and training technique templates designed by pedagogical experts.
Propagate it across platforms. Deliver it to staff where and when they need it.
How does it work?
Capillary is a cross-platform, mobile-first training solution that delivers your training and content to your users’ fingertips. It incorporates certified course capabilities with on-demand and just-in-time training for staff learning, development, and job performance. Skills development is integrated with work rather than being artificially separated from it because Capillary is built to mirror how humans learn, not how students get taught.
Capillary gives you permissioned roles so the content on the system is created and quality-controlled at the source by authorized personnel. Multiple permission levels and course structuring allow you to incorporate document control processes for staff while still granting them the access they need.
Courses led by instructors are most valuable when the instructor is facilitating the application of knowledge in practical scenarios rather than reading information from PowerPoint. Capillary uses a hybrid approach to help instructors flip the classroom by delivering standard training content to review and test their knowledge ahead of the live class, then supports mobile instructor assessments for practical evaluations ahead of the certificate.
Certify course and module completion to enforce structured learning, reward engagement, and build professional qualifications.
Asynchronous training frees you from the need to get everyone in the same place at the same time. People can log on and learn when they have the opportunity, without disrupting their work or the organization’s.
On-demand training puts users in charge. When they’re halfway through something complex, they can look up their next move, find it quickly, and complete their task—without having to scour their old notes, search through long videos or documents, or ask anyone else for help. This means better habit formation and cleaner change management in the future because checking the reference is the process.
Build training into tasks or workflows. Push training modules for supplementation, micro-mastery, refresher training, or preparation for new tasks and roles. Deliver training at the point it becomes relevant so staff have it when they need it.