Drive customer success with self-serve product support that works

Offer highly-effective product support on a self-service basis, driving down costs and improving customer access. Help customers deploy in-house training for end-users and develop in-house training leaders to spread the word. Reduce panic calls and mitigate litigation risks.
Trusted by:
The Defense Health Agency uses Capillary for Deployed Medicine—the official outlet for combat medicine training resources—to standardize training across the Department of Defense and ultimately eliminate preventable deaths on the battlefield.
One of the largest private hospitals in the U.S. uses Capillary to train nurses across several hospital campuses. The program distributes EHR training, weekly newsletters, and policy updates through multiple Capillary apps.
One of the largest public hospitals in the U.S. uses Capillary to deliver dialectical behavior therapy to adolescent patients. Patients receive mindfulness skills training and submit daily behavioral diary cards via Capillary apps.
The Los Angeles Police Department uses Capillary to deliver LAPD University, a mobile application that delivers essential police training to ensure certification and compliance.

Masimo uses Capillary to train their military and government users on Masimo devices, best practices, CPGs, and clinical indications and uses, with the most up to date user manuals and other applicable documentation for each Masimo product in their government inventory.

Device-agnostic, self-serve support for your customers

Get standardized, high-quality, high-relevancy support and skills development tools to support compliance. Use structured courses with asynchronous attendance to develop users’ skillbase on their schedule. Augment with just-in-time training for updates and role-specific challenges. Offer on-demand learning for task-based success.

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Why choose Allogy training?

Immediate Solutions

End-users stuck mid-task can form better habits by searching their Capillary app, watching a video, finding the right answer, and getting back on track—all without asking anyone else for help.

Training Quality

Push just-in-time training along with product updates. New features? Menu items moved? Tell end-users what they need to know when they need to know it.

Mastery and Skill

Build comprehensive skillsets, coach customers’ staff into becoming power users, and develop a true understanding of your product. Turn role-based and task-based micro-mastery into full product and process mastery.

Accuracy

Create single-source product support that’s immediately updated to perfectly match the product, version, and subscription your customer has. Match their needs exactly to help them access value quickly with authoritative, standards-based content.

Compliance

Keep users up to date with regulatory, policy, and legal requirements to satisfy compliance requirements and mitigate litigation.

Efficiency

Minimize customer staff time lost to support calls by offering users the right information at the right time right at their fingertips.

What they say about us

The support your customers want

Rapid Response Time

Consistently leave industry standards in the dust

Product support response times across industries average 12 hours. Comprehensive, interactive, searchable content on Capillary can beat that by … nearly 12 hours. Users can search for their problem and find coherent, compliant, and accurate solutions in minutes. Nothing else comes close.

Service and Success

Overdeliver all the time—effortlessly

Retrain and update staff knowledge and company policies and procedures. Use just-in-time training to push updates to staff so you’re never taken by surprise by deadlines, new legislation, or changes in regulatory purview or requirements.

Full-Cycle Support

Market, sell, and support success

Start offering in-depth product support for users and prospects. In addition to product support, utilize your app as sales and marketing collateral. Build relationships on it. Then, use it to upsell, cross-sell, and retain profitable customers in the long term—while they’re grateful to you every step of the way.

Why the Product Support Model Doesn’t Work

Product support is time-consuming and expensive to provide, but customers need it. The alternative, self-service options that rely on uncurated knowledge bases, YouTube video libraries, and generic FAQs can be difficult to use and assume too much skill and patience.

For products with long sales cycles, support can begin before a sale. Onboarding new staff and product updates mean support requirements can grow faster than the business. Succeed and you get an ever-growing burden; fail and the churn can kill growth—and businesses.

You need a product support solution that lets you help customers succeed and solve their problems—without breaking the bank. We’ve got one.

Capillary: An Integrated Learning Platform

Capillary combines a robust CMS with a mobile, device-agnostic LMS. Populate it with accurate, compliant content, using course structures and training technique templates designed by pedagogical experts.

Propagate it across platforms. Deliver it to staff where and when they need it.

How does it work?

Capillary is a cross-platform, mobile-first training solution that delivers your training and content to your users’ fingertips. It incorporates certified course capabilities with on-demand and just-in-time training for staff learning, development, and job performance. Skills development is integrated with work rather than being artificially separated from it because Capillary is built to mirror how humans learn, not how students get taught. 

Capillary gives you permissioned roles so the content on the system is created and quality-controlled at the source by authorized personnel. Multiple permission levels and course structuring allow you to incorporate document control processes for staff while still granting them the access they need.

Courses led by instructors are most valuable when the instructor is facilitating the application of knowledge in practical scenarios rather than reading information from PowerPoint. Capillary uses a hybrid approach to help instructors flip the classroom by delivering standard training content to review and test their knowledge ahead of the live class, then supports mobile instructor assessments for practical evaluations ahead of the certificate.

Certify course and module completion to enforce structured learning, reward engagement, and build professional qualifications.

Asynchronous training frees you from the need to get everyone in the same place at the same time. People can log on and learn when they have the opportunity, without disrupting their work or the organization’s.

On-demand training puts users in charge. When they’re halfway through something complex, they can look up their next move, find it quickly, and complete their task—without having to scour their old notes, search through long videos or documents, or ask anyone else for help. This means better habit formation and cleaner change management in the future because checking the reference is the process.

Build training into tasks or workflows. Push training modules for supplementation, micro-mastery, refresher training, or preparation for new tasks and roles. Deliver training at the point it becomes relevant so staff have it when they need it.

Ready to improve your training program? Contact us to set up your free demo now!