Right to Erasure

Right to Erasure

Citizens of the EU are entitled to request the erasure of any personally identifiable data held about you under the EU General Data Protection Regulation (GDPR).

We will do our best to respond promptly to any event within one month of the following:

  • Our receipt of your written request; or
  • Our receipt of any further information we may ask you to provide to enable us to comply with your request, whichever happens to be later.

Please refer to the Allogy Privacy Policy for additional information on what data we collect, store, and how we handle personally identifiable information (PII).

How to Request the Erasure of Your Personal Data

To invoke your right to erasure under the GDPR, please contact the Allogy Data Protection Officers via email with the subject line “Data Erasure Request” at: GDPR@allogy.com.

Please note: We are unable to process Data Erasure Requests via the Capillary Support Desk at this time. Due to the sensitive nature of the necessary information, an email is required to complete a Data Erasure Request.

The information required to complete a Data Erasure Request is used for the purposes of identifying the personal data you are requesting that we erase and responding to your request.

In the request to delete your personal data, please provide the following information:

  • Full name
  • Email address
  • Application or Branch Names

This process is irreversible, and your data will not be recoverable after your request is processed. In some cases, additional information may be required to ensure you are the owner of the data being deleted.

If your data deletion takes longer to process than 30 days after receipt of your written request, you will be promptly notified about the delay and any additional information that may be required. In rare cases, Allogy reserves the right to refuse data deletion requests if there are grounds to retain the data in accordance with the GDPR. This includes data associated with accounts that have been permanently deactivated due to abuse of Allogy’s Terms of Service.